OUR RESPONSE TO COVID-19
In these extraordinary times, Fiorucci's first priority is the safety of our customers and staff. We have implemented important new measures to safeguard our staff which does affect the way we work as a business.
We remain on hand to provide you with the best shopping experience possible, whilst keeping you inspired and engaged with the Fiorucci community.
We are working as hard as we can to ensure everything runs smoothly, however these are unprecedented times and we are experiencing slight delays. For this we thank you for your patience and understanding.
Please see below for specific updates.
SOHO FLAGSHIP STORE
The health and well-being of the Fiorucci family is our top priority and as such we have decided to rest our Angel wings and temporarily close our Soho store until further notice.
DELIVERY & RETURNS
Our warehouse is still working around the clock to ensure orders are still going out to customers. However we are working at a slightly reduced service due to social distancing measures that have been put place, meaning there might be a slight delay on orders being dispatched and returns being processed.
DHL services are still running, however they are experiencing delays in certain areas. If you think your area is affected please visits DHL's website for more information.
We have extended our returns police to a 28 day period, which we will review. For any questions on how to return please email firstname.lastname@example.org
We have closed our phone lines until further notice, so for any queries please email email@example.com
We are working around the clock to ensure that we are providing the best customer service possible. However we are experiencing a large amount of queries during this unprecedented time, meaning emails might not be answered straight away.
All customer queries are important to us and we are dedicated to answering all of your questions a quickly as possible. We thank you for your patience and understanding.