Returns

We work hard to offer a fuss-free returns process. Below are some of our top FAQ’s but if you have any further questions please contact us at help@fiorucci.com

HOW DO I RETURN MY ORDER?

Returns are free and easy for all our customers following the step-by-step guide below:

Step 1: Ensure that the items are wrapped in their original bags and have the tags attached.

Step 2: Please let us know the items you are returning by completing the returns form included so we can understand and process your return upon arrival at our distribution centre.

Step 3: Contact help@fiorucci.com and request a DHL returns label. Let us know in your email which items you’ll be returning and if you've lost your returns form, please also request this from us.

Step 4: Place the returns form along with the label to the outside of the parcel ensuring that you've covered the original address label. Return it to one of your local DHL service points which you can find here.

If you would like to arrange a courier collection, please contact your local service point quoting the waybill (tracking) number found on your label.

Once your return arrives back to us, it will be processed and a refund will be issued within 3-5 working days.

Should you use a different courier service to return your parcel, it will be your responsibility to pay for the return.

If you’re returning internationally and require a commercial invoice, please email help@fiorucci.com and we will get this sent over to you.

WHEN WILL I RECEIVE MY REFUND?

You can track your return using the waybill (tracking) number on your DHL label. Once your parcel arrives back to us it can take 3-5 working days for your return and refund to be processed. Once it has been processed, it can take up to 5 working days for the funds to appear back to you. If there are any issues with your return, we will be in touch.

WHAT IS YOUR RETURN POLICY?

Returns must be made within 14 days of receipt in its original condition.

Regrettably due to hygiene reasons we are unable to accept the return of face masks, knickers or briefs including thongs, hipsters, bikinis and bodies. We also don't accept returns of any swimwear where the hygiene seal has been removed.

In the event that an item is returned in an unsellable condition or is not in-line with our returns policy, we may have to send it back to your delivery address and ask you to cover the delivery costs.

If you choose to use a different courier service to return your parcel, it will be your responsibility to pay for the return.

Please note we cannot accept the return of goods purchased online in our Soho store or the return of any items that have been monogrammed either in our Soho store or by an outside party.

EXTENDED CHRISTMAS RETURNS POLICY

We have extended our festive returns policy so you can shop with confidence this festive season. Any purchases made between 01/11/21 and 25/12/21 can be returned up until 09/01/22. Our standard returns policy applies for any purchases made after 25/12/21.

CAN I EXCHANGE ITEMS?

Unfortunately we are unable to offer exchanges but are working hard to unlock this. If you wish to exchange an item the easiest way is to return the item for a full refund and simply reorder.

MY ITEM IS FAULTY, WHAT DO I DO?

We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact help@fiorucci.com before attempting to return the item and we will be able to advise you further.

WHAT IS YOU RETURNS ADDRESS?

If you wish to make your return with another courier service, please sent it to:

Fiorucci

Unit 1, Europark

A5 Watling Street

Clifton upon Dunsmore

CV23 0AL