Returns

We work hard to offer a fuss-free returns process. Below are some of our top FAQ’s but if you have any further questions, please contact us at help@fiorucci.com

Our returns policy

We hope you fall in love with all things Fiorucci but if for any reason you are not entirely happy with your order, then you are able to return this to us for a full refund as long as it is in its original sellable condition within 28 days of delivery. Due to hygiene reasons we are unable to accept the return of face masks, bodies or any swimwear where the hygiene seal has been removed. Please note we cannot accept the return of goods purchased online in our Soho store or the return of any items that have been monogrammed either in our Soho store or by an outside party.

Can I exchange Items?

Unfortunately, we are unable to offer exchanges but are working hard to unlock this. If you wish to exchange an item, the easiest way is to return the item for a full refund and simply reorder.

My item is faulty, what do I do?

We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact help@fiorucci.com before attempting to return the item and we will be able to advise you further.

How do I return my order?

Returns are free and easy for all our customers.

To obtain your free returns label please go to https://fiorucci.returns.international/ where you will be able to generate your label and receive information on how to return your order.

Once you have generated your returns label, please follow the following steps:

Step 1: Ensure that the items are wrapped in their original packaging and have the tags attached
Step 2: Please let us know the items you are returning by completing the returns form included with your order which will ensure we can process your return promptly when received at our distribution centre
Step 3: If possible, place the items and returns form in the original parcel they were delivered in. Should the original parcel not be suitable please wrap the items securely in your own packaging
Step 4: Place the tracking label on the parcel covering the original address label
Step 5: Please take your parcel to your local drop off point or hand to the driver if you are having the parcel collected
Step 6: Please ensure that you keep a record of your returns AWB number. Should there be any issue with your return we need this to track your parcel

Your return can take up to 10 working days to be received back in our distribution centre and once your parcel arrives back with us it can take up to 5 working days for your refund to be processed.

Should you wish to track your return you can do this using the link on the email you receive after booking your returns label.

If there are any issues with your return, we will be in touch.