Returns

If you decide to return any items from your order they must be returned to us in the original state they were purchased in within 14 days of the order arriving with you. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Returns are at the sole discretion of the customer. Please contact us on +44 (0) 20 3946 3795 or help@fiorucci.com to let us know you would like to return your order.

Within your order you’ll find the returns documentation. Please take care to fill it out completely. Giving accurate reasons for why you are returning your product(s) is important, as it allows us to provide better products and better service for our customers.

Once we have received your returned item(s) your refund will be processed immediately and you should receive your refund within 2 weeks of receipt back to the warehouse. If after 3 weeks you have not received your refund, please contact on +44(0) 20 3946 3795 or help@fiorucci.com to let us know and we will investigate further.

When returning the item(s) from your order, we would recommend using a tracked service to send them back to the following address -

Fiorucci Returns
710 Avenue West, Skyline 120
Great Notley
Braintree
Essex
CM77 7AA

In the unlikely event that you receive a faulty or damaged product you should contact us immediately on +44 (0) 20 3946 3795 or help@fiorucci.com and we will arrange a return for a full refund.

RRegrettably due to hygiene reasons we are unable to accept the return of knickers or briefs including thongs, hipsters, bikinis and bodies.

Exchanges

Unfortunately we are unable to exchange an item purchased online via the website. If you wish to exchange an item the easiest way is to return the item for a full refund and then simply reorder the item online.