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We work hard to offer a fuss-free returns process. Below are some of our top FAQ’s but if you have any further questions, please contact us at firstname.lastname@example.org
We hope you fall in love with all things Fiorucci but if for any reason you are not entirely happy with your order, then you are able to return this to us within 21 days of receiving it, for a full refund as long as it is in its original sellable condition.
Returns are free for our customers using our returns portal. Should you choose to use a different service, you will need to cover the costs for this.
Due to hygiene reasons we are unable to accept the return of face masks, bodies or any swimwear where the hygiene seal has been removed. Please, note we cannot accept the return of goods purchased online in our stores or the return of any items that have been monogrammed either in our stores or by an outside party.
In the event an item is returned in an unsellable condition or is not in line with our returns policy, we may have to send it back to your delivery address and ask you to cover the delivery costs.
Unfortunately, we are unable to offer exchanges but are working hard to unlock this. If you wish to exchange an item, the easiest way is to return the item for a full refund and simply reorder.
We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact email@example.com before attempting to return the item and we will be able to advise you further.
Returns are free and easy for all our customers using our returns portal.
To obtain your free returns label please, go to https://fiorucci.returns.international/ where you will be able to generate your label and receive information on how to return your order.
Once you have generated your returns label please, follow the following steps:
Step 1: Ensure that the items are wrapped in their original packaging and have the tags attached
Step 2: Please, let us know the items you are returning by completing the returns form included with your order which will ensure we can process your return promptly when received at our distribution centre
Step 3: If possible, place the items and returns form in the original parcel they were delivered in. Should the original parcel not be suitable please, wrap the items securely in your own packaging
Step 4: Place the tracking label on the parcel covering the original address label
Step 5: Please, take your parcel to your local drop off point or hand to the driver if you are having the parcel collected
Step 6: Please, ensure that you keep a record of your returns AWB number. Should there be any issue with your return we need this to track your parcel
Your return can take up to 10 working days to be received back in our distribution centre and once your parcel arrives back with us it can take up to 5 working days for your refund to be processed.
Should you wish to track your return you can do this using the link on the email you receive after booking your returns label.
If there are any issues with your return, we will be in touch.