Returns, Right of Withdrawal  & Exchanges

You have 28 days from receipt of your order to return an item or exercise your right of withdrawal and obtain a refund. Start your request directly from the 'Return / Right of Withdrawal' section in your My Account area. Alternatively, you can initiate your return/right of withdrawal here using your order number and email address.                                                                                                                               The item must be in its original condition, unworn and with all labels attached. For hygiene reasons, we do not accept returns of earrings, bodysuits or swimwear where the hygiene seal has been removed. Items returned in unsuitable condition will be shipped back to the delivery address, and you will be responsible for the shipping costs.

Start your request directly from the 'Return / Right of Withdrawal' section in your My Account area. Alternatively, you can initiate your return/right of withdrawal here using your order number and email address.Please note that items must be returned in their original condition. For hygiene reasons, we cannot accept returns of earrings, underwear, swimwear without the hygiene seal, or footwear showing signs of wear or scratches. Items that do not comply with our returns policy will be returned to the delivery address, with the customer responsible for the postage costs.

Step 1: Enter your order number and the email address used for the purchase.    

Step 2: Select the item you wish to return or exchange and follow the procedure.

Step 3: Affix the returns label to the parcel, covering the original label, and include the documents in the file along with the label.

Step 4: Drop off the parcel at your nearest collection point or hand it over to the courier if you have requested a collection.

Step 5: Keep the consignment note (AWB) for any future enquiries. It may take up to 10 days for the return to reach our distribution centre. Once received, it may take up to 5 days to process the refund.

You may request a return or exercise your right of withdrawal within 28 days of receiving your order.

To be eligible, items must:

• be in their original, sellable condition;
• be unworn and only tried on;
• have all original tags still attached;
• be free from accidental damage.
  

For hygiene reasons, we are unable to accept returns of candles, earrings, bodysuits or swimwear where the hygiene seal has been removed.

Additionally, customised products created through our Product Configurator are final sale and cannot be returned or exchanged, as they are made to order according to your specific selections.

Items that do not meet these conditions cannot be accepted.

Yes. You will only receive the return label and tracking number to attach to the parcel once you have completed the online request.

Your refund will be issued once your returned items have been received and inspected by our warehouse team. We aim to process all returns as quickly as possible, and your refund will be completed shortly after the quality check has been finalised.

Once your refund has been processed, bank or payment provider processing times may vary. You will receive an email confirmation as soon as your refund has been issued.

Please note that warehouse processing times may take a little longer during peak periods, such as sales or holiday seasons.

Yes, returns are always free of charge. Simply start the return process online and follow the instructions you’ll receive by email, along with the return label.

If you have not received the email containing your return/right of withdrawal documentation, please contact us through our Contact Page and we will be happy to assist you.

You will receive an email confirmation as soon as your refund has been issued. Once your refund has been processed, bank or payment provider processing times may vary. 
If you haven’t received your refund after this period, we recommend contacting your bank or payment provider to check the status of the transaction. Should you still need assistance, please reach out to us through our Contact Page, and we will be happy to help.

Unfortunately, we’re unable to accept returns for items purchased through third-party retailers or other online platforms. Please contact the original retailer directly for assistance with returns, exchanges, or refunds, as their policies will apply.

Yes, exchanges are available for the same product in a different size only.

If you wish to make an exchange, please select the size you would like to receive before submitting your request, and return the original item within 28 days of delivery (following our standard return procedure). 

You can request an exchange directly from the “Returns & Exchanges” section in your My Account area. Alternatively, you can easily start your return here using your order number and the email address used at checkout.  All items must be unworn, in their original condition, and have all tags still attached.

If the requested size is unavailable, you will receive a full refund instead.

All items must be unworn, in their original condition, and have all tags still attached.If the requested size is unavailable, you will receive a full refund instead.

Please note: exchanges through the online portal are only available for items purchased at full price. For items purchased at a discounted price (to which a promocode has been applied), please reach out to us through our Contact Page to request an exchange, and we will be happy to assist you further.

Start your exchange directly from the ‘Returns and Exchanges’ section in the My Account area. Alternatively, you can start the process here.

Step 1: Enter your order number and the email address used for the purchase. 

Step 2: Select the item you wish to return or exchange and follow the procedure.

Step 3: Affix the returns label to the parcel, covering the original label, and include the documents in the file along with the label.

Step 4: Drop off the parcel at your nearest collection point or hand it over to the courier if you have requested a collection.

Step 5: Keep the consignment note (AWB) for any future enquiries. It may take up to 10 days for the return to reach our distribution centre. Once received, it may take up to 5 days to process the refund.

Please note: exchanges through the online portal are only available for items purchased at full price. For items purchased at a discounted price (to which a promocode has been applied), please reach out to us through our Contact Page to request an exchange, and we will be happy to assist you further.