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Frequently Asked Questions
Placing an Order
There is no need to have an account to shop on fiorucci.com: you can complete your order as a guest and check the status of your order online here using your order number and the email address you used at checkout.
If you have a Fiorucci account, you can check the status of your order in the ‘Orders’ section of your My Account area. Immediately after making your purchase, you will receive a confirmation email containing your order number and a breakdown of the items: this is a confirmation of receipt, not yet a final confirmation that your order has been accepted. If you’re logged in, you can also track the status in the “Orders” section of your My Account area. When your order is ready to be dispatched from our warehouse, you’ll receive a second email with the tracking link.
If you have a Fiorucci account, you can check your order status in the ‘Orders’ section in My Account area.
If you have an order number but haven’t received a confirmation email, please ensure that your email address was entered correctly during checkout.
If no recent order appears in your account, it’s possible that the order was not successfully placed. In that case, you can try placing the order again or reach out to us through our Contact Page with the details of your attempted order, and our team will be happy to assist you.
Make sure you're logged in with the same email address you used at checkout. If you still can't see it, please contact us via the Contact Us page, providing your order number and the email address used for the purchase: we'll look into it for you.
If you’re experiencing difficulties placing an order, please reach out to us through our Contact Page. Our team will be happy to assist you! To help us resolve the issue quickly, please include details such as the device and browser you’re using, and attach screenshots if possible.
Unfortunately, we’re unable to make any changes to an order once it has been placed.
However, you can return unwanted items within 28 days of receiving your order for a refund.
Address changes cannot be guaranteed, however will be attempted. If you believe that your delivery address is incorrect, please reach out to us through our Contact Page, and our team will be happy to assist you.
Unfortunately, we’re unable to make any changes to an order once it has been placed. However, you may return items you do not wish to keep within 28 days of receiving your order for a refund.
Unfortunately, some items may occasionally become unavailable after your order is placed due to high demand. If your order has been cancelled, you will be notified by email.
No, items in your shopping cart are not reserved and may be purchased by other customers until you complete your order. If a product runs out of stock in the meantime and we are unable to fulfil your order, we will notify you. We reserve the right not to accept an order, for example due to payment authorisation issues, shipping restrictions relating to an item, the product being out of stock, or a violation of our Terms and Conditions.
Payments
We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, Diners Club, and Discover.
We also offer flexible payment options:
Klarna Pay Later (availability depends on your location)
Klarna Pay Over Time (availability depends on your location)
Afterpay Touch (available in the US only)
Plans Klarna Pay Later and/or Klarna Pay Over Time may be available depending on your location.
Klarna Pay Later allows you to delay the payment of your purchase by 30 days without interest or fees.
Klarna Pay Over Time allows you to spread the cost of your purchase in 3 interest-free installments.
Klarna will perform a soft search with a credit reference agency and this will not affect your credit rating. Please note, Fiorucci is unable to provide any details if you're not eligible to pay using Klarna services. If you have any questions regarding your payment, please contact Klarna customer service team.
When landing on Fiorucci.com you are asked to confirm the country you are browsing from. All transactions are processed in the currency displayed at checkout. Prices may be shown in different currencies depending on your location, but the final charge will be made in the currency confirmed during payment.
Promo codes must be entered manually at checkout at the time of purchase. They cannot be applied to previous orders or redeemed for cash or credit. Please note that only one promo code can be used per transaction, and it cannot be combined with any other offer unless explicitly stated.
We reserve the right to withdraw, cancel, or amend any promo code at any time without prior notice, where necessary.
If you experience any difficulties using your promo code, please contact us via our Contact Page and our team will be happy to assist you as soon as possible.
Please check that your card details are correct and, if possible, try another accepted payment method. If the problem persists, we recommend that you contact your bank for further details.
Deliveries
We ship orders to:
Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Moldova
Monaco
Montenegro
Netherlands
New Zealand
Norway
Peru
Philippines
Poland
Portugal
Qatar
Romania
San Marino
Saudi Arabia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkeyie
United Arab Emirates
United Kingdom
United States of America
Vatican City
Italy: 1–3 working days
Europe: 1–4 working days
United States and Canada: 3–4 working days
Worldwide: 3–5 working days
These are approximate delivery times and may be subject to delays during sales periods or when order volumes are high.
Italy and the European Union: Free shipping when you spend €200 or more (€10 under)
United Kingdom: Free shipping when you spend £200 or more (£8 under)
United States and Canada: Free shipping when you spend $150 or more ($15 under)
Rest of the world: Free shipping when you spend $150 or more ($15 under)
We use FedEx for all our deliveries, both in Italy and worldwide.
When your order is ready to leave our warehouse, you will receive an email that will contain a tracking link which will become active once the courier has received your parcel.
If you have a Fiorucci account and were logged in at the time of purchase, you can view your tracking information under the ‘Orders’ section in My Account.
Depending on your country of residence you will receive an email confirming the delivery the day before or morning of the delivery day, which will give you delivery options should you not be available to receive your parcel.
Should you request that your parcel is left in a safe place without a signature, Fiorucci or the courier will not be liable for any lost or missing orders.
Check the estimated delivery times for your country and the status of your parcel via the tracking link. If the specified period has elapsed, please contact us via the Contact Page including your order number and we will check with the courier.
Yes. FedEx requires an indirect signature: someone present at the address or nearby, such as a neighbor or the doorman, can sign for the package. Alternatively, you can authorize the delivery of the package without anyone being present, using one of the methods approved by FedEx.
FedEx can arrange for a person present at the address or in the vicinity, such as a neighbour or the caretaker, to sign for the parcel. You can also authorise the parcel to be left without anyone being present, using one of the methods approved by FedEx.
Taxes and Customs Duties
All orders are dispatched from our warehouse in Italy. For deliveries to Italy, the United Kingdom, the European Union, the United States and Canada, import duties and taxes are calculated and added to the total at checkout, so you won’t have to pay anything on delivery.
For all other destinations, including Switzerland, your order may be subject to import duties and charges, which must be paid directly to the courier upon delivery. We recommend that you check with your country’s customs office, as we are unable to provide guidance on local import costs.
No. Returns are always free of charge, even for countries where you paid import duties and taxes at the time of purchase: you won’t have to pay anything to return the item.
Order issues
We’re sorry about what’s happened. Please get in touch via the Contact Page page, providing your order number and a few photos of the parcel and the item, so that we can look into the matter and assist you as best we can.
Please contact us via the Contact Page page as soon as you notice the problem, before proceeding with the return, and include your order number and a photo of the item clearly showing the defect. We'll guide you through the next steps.
We’re sorry to hear that. Please Contact Page via the Contact Us page as soon as you notice the problem, before proceeding with the return, stating your order number and attaching a photo of the item showing the fault clearly. We’ll guide you through the next steps.