TOP DELIVERY FAQ'S

We work hard to deliver your items as quickly as possible. Below are some of our top FAQ’s but if you have any further questions, please email help@fiorucci.com

US DELIVERIES

We use DHL for all our US deliveries. Please, note delivery should take about 1-4 working days depending on location.

INTERNATIONAL DELIVERY

We use DHL for all our international deliveries, and we offer shipping to over 100 countries through our local sites for Europe and USA.

Please use our US site for worldwide shipping.

TAX AND IMPORT DUTIES

All orders are shipped from the UK and orders shipping outside the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis, which means your order may be subject to customs and import charges in the destination country.

It is the responsibility of the customer to be aware of the import regulations that apply to their country and to pay any applicable charges on delivery. Fiorucci are unable to advise on local import charges and we strongly recommend that you check if charges will apply with your local tax office.

The shipping company will contact you by email or telephone once your items are in customs to advise you of the cost and take payment.

Should you refuse to pay any import charges and the goods are returned to us we will refund your order less the shipping charges that we incur.

HOW MUCH IS DELIVERY?

Please see our standard delivery charges outlined below:

Delivery Location Delivery Charge Expected Delivery Timing
US Express Delivery Free shipping when you spend $50 or more ($15 under) 1-4 working days (depending on location)
UK Express Delivery Free shipping when you spend £40 or more (£3.95 under) 1-2 working days (Order before 13:00 Monday-Thursday for Next Day Delivery)
EU Express Delivery Free shipping when you spend €50 or more (€10 under) 2-8 working days (depending on location)
Worldwide Express Delivery Free shipping when you spend $50 or more ($15 under) 3-8 working days (depending on location)

HOW DO I TRACK MY ORDER?

When your order is ready to leave our distribution centre you will receive an email from DHL to let you know this that will contain a tracking link, which will become active once the courier has received your parcel.

You may also receive the tracking link via text message.

Depending on your country of residence, DHL will send you a text or email confirming the delivery the day before or morning of, which will give you delivery options should you not be available to receive your parcel.

Should you request that your parcel is left in a safe place without a signature, Fiorucci will not be liable for any lost or missing orders.

CAN I CANCEL OR AMEND MY ORDER?

We can attempt to cancel your order before it has been shipped. Please, email help@fiorucci.com to request this, however we cannot guarantee it will be possible. If your order has been shipped, we are unable to cancel, but you can return unworn items using our free returns service within 21 days of receiving your order.

Should you wish to amend your order before it has been shipped, please email help@fiorucci.com with your request and we will advise if this is possible.

DO YOU OFFER WEEKEND DELIVERY?

We cannot offer a delivery on weekends or bank holidays.

DO YOU HAVE ANY DELIVERY EXCEPTIONS?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

AVAILABILITY OF PRODUCTS FOR SHIPPING

Any items that are placed in your shopping basket are not reserved and may be purchased by other customers while you are browsing, in the unlikely case we run out of stock while you are shopping, we will let you know if we are unable to fulfil your order.

We may choose not to accept your order at our discretion for any reason without liability to you, for example if we are unable to obtain authorisation for payment, if shipping restrictions apply to an item, if an item is out of stock, if an item falls short of our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out within the terms.

We may also refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

After submitting an order, we will send you an order acknowledgement email. This email will include your order number and details of the items you have ordered from us. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Payment will be debited from your nominated payment method as soon as your order has been dispatched.

INSURANCE

Your order is insured by us during the time it is in transit until it is delivered to your specified delivery address.

A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.