Delivery & Shipping
We are current experiencing high volumes in this busy period. Please expect an additional 2-3 days of processing.
Christmas Cut-Off Dates
UNITED KINGDOM - Order by 19th December
EUROPE - Order by 17th December
UNITED STATES - Order by 16th December
REST OF WORLD - Order by 14th December
We use DHL for all UK standard and international deliveries, please note that in some cases if DHL is not present in the shipping country a partner courier will be chosen to deliver. Unfortunately at the moment we do not provide an express or next day delivery service to the UK or internationally, however, we are working on being able to offer this in the future. Although we endeavor to have your order with you as quickly as possible, please allow for a slight delay with shipment and delivery during promotional activity.
Delivery charges are outlined in the table below.
FREE DELIVERY ON ALL ORDERS OVER $100
|Delivery Location||Delivery Charge||Delivery Expected Timing|
|Worldwide Delivery||$15.00||9-13 working days|
|EU Standard Delivery||$10.00||7-10 working days|
|UK Standard Delivery||FREE||5-8 working days|
Deliveries are free of charge for orders above $100.
Local Import and Duties Taxes
As all orders are shipped DDU (Delivery Duty Unpaid), this means all orders are subject to customs and import charges into the respective destination country if required on delivery. It is the responsibility of the customer to pay any applicable charges on delivery. The shipping company will contact you by email or telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Availability of products for shipping
Any items that are placed in your shopping basket are not reserved and may be purchased by other customers while you are browsing, in the unlikely case we run out of stock while you are shopping we will let you know if we are unable to fulfil your order. We may choose not to accept your order at our discretion for any reason without liability to you, for example if we are unable to obtain authorisation for payment, if shipping restrictions apply to an item, if an item is out of stock, if an item falls short of our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out within the terms. We may also refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order, we will send you an order acknowledgement email. This email will include your order number and details of the items you have ordered from us. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Payment will be debited from your nominated payment method as soon as your order has been dispatched.
Tracking your Order
To track your order, please refer to the dispatch confirmation email where you will find a button that says ‘track my order’ or log into ‘My Account’. Please note that it can take a few hours for the tracking link to register. If you need not receive a dispatch email please get in touch with us at firstname.lastname@example.org or contact us on +44 (0) 20 3946 3795 and we will be able to provide you with parcel tracking information. .
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Please note that our couriers do not deliver at weekends or bank holidays.