Returns

Please check your order as soon as you receive it. If your order is not as expected, please Contact Us as soon as possible with your order confirmation number to hand.

Items must be returned in their original condition with all garment tags attached in the packaging provided. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Items must be returned with the original returns form. We may not refund items that are sent without the returns form included.

Unfortunately due to hygiene reasons we are unable to accept the return of any knickers. This includes thongs, hipsters and bikini style knickers.

If you wish to return items at your own expense, send your goods, in their original packaging to the address below. We recommend returns are sent using a tracked service

Fiorucci Returns
710 Avenue West, Skyline 120
Great Notley
Braintree
Essex
CM77 7AA

If you are not based in the UK,. it is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label.

In the unlikely event that you receive a faulty or damaged product you should Contact Us immediately and we will arrange a return for a full refund. No aftercare service will be available.

Refunds can take 3-5 working days before they appear in your account, therefore we say to recommend allowing 10 working days for returns to be processed.

If you have any questions please Contact Us.